A consumer portal on every FCRA order
Every FCRA order carries an access code. With it, their last name and their date of birth, the person the report is about sees exactly what was furnished — each registry and court record, in plain language — and disputes any item, without calling anyone first.
Screening companies: Request FCRA Partner Access or read the portal documentation.
What the consumer does, step by step
1. The code arrives with the notice
Every order returns consumerPortal.url and consumerPortal.accessCode. You put both in the consumer’s copy of the report or your pre-adverse notice.
2. The consumer signs in
With the access code, their last name and their date of birth — nothing else, and never a Social Security number. Repeated failures lock the code for an hour.
3. They see what was furnished
The report date, your company, the business it was for, the purpose, which states were searched live and when, and every furnished record in plain language. Never withheld records, never other orders.
4. They dispute any item
One button per record. The dispute lands on your order as dispute.created, runs on the 30-day clock, and they can follow its status in the portal.
What the portal shows
Only what was furnished in the one report the code belongs to — nothing more, and nothing withheld.
The report
The date of the order, the screening company that placed it, the business it was for, and the stated purpose.
Registry records
The registry that holds the record, the registration status, and the offenses it lists — with the name and date of birth as the record states them.
Court records
Where the record is held, the case number and filing date, and each charge with its outcome and the date of that outcome.
What was searched, and when
Which states were searched live and when, the date the rest of the data is current to, and when each record was re-checked with the official source for this report.
Their disputes
Every dispute they filed, its status, the date it is due, and what changed when it was resolved.
What they never see
Records that were withheld, other reports, anything not furnished in this one — and never a request for a Social Security number.
Put the code in your notice
Each order returns its portal URL and access code. Add both to the consumer’s copy of the report or your pre-adverse notice, and the consumer has a direct way to see and dispute the registry and criminal data you used.
// Every order returns its consumer portal details:
"consumerPortal": {
"url": "https://offendersearch.app/consumer/report",
"accessCode": "K7QF-2MXP-9RDA"
}One less thing to build
Consumers who want to see or dispute the registry and criminal data in your report get a working portal for it, without you building one for each data supplier.
Fewer calls to your support line
A consumer who can see exactly what was furnished — the court, the case, the charge and its outcome, or the registry and the registration — often has their answer before they pick up the phone.
Disputes arrive structured
A portal dispute names the record, the reason and the consumer’s statement, and lands on your order as dispute.created — not as a free-text email you have to match to a report.
From “this is wrong” to a resolved dispute
A portal dispute is the same dispute a screening company opens through the API: reinvestigated with the registry or court that holds the record, on a 30-day clock, with the outcome visible in the portal and sent to the screening company. If a record is corrected or removed, every company that received it is told.
Private by design
Three things must match
The access code, the last name and the date of birth on the order. A mismatch gets the same message whatever was wrong.
Locked after repeated attempts
Repeated wrong attempts lock the code for an hour, and a session ends after 30 minutes.
Never a Social Security number
The portal never asks for one, the report page is never indexed, and only what was furnished in that one order is shown.
Where the portal fits in a screening workflow
For the screening company
The order completes and your platform adjudicates. If the result may lead to an adverse decision, your pre-adverse notice goes out with the consumer’s copy of the report — and the portal URL and access code beside it. The consumer can check the registry and court records we furnished during the waiting period; if they dispute one, you receive dispute.created on that order and can hold your final decision while it is investigated. When it resolves, dispute.updated tells you the outcome, and a corrected record reaches you as record.corrected.
For the consumer
Open the portal, compare each record with what you know — the name, the date of birth, the court or registry, the dates — and dispute anything that is not you, is wrong, is missing something, or is out of date. Say what is wrong in your own words; there is nothing to upload. Keep the access code: you can come back to follow your dispute, and you will see what changed when it is resolved. If you also want to talk to the company that made the decision, the notice they sent tells you how.
Consumer portal questions
I received a notice with an access code. What do I do?
Go to the consumer portal, enter the access code exactly as printed, your last name and your date of birth. You will see every item we furnished in that report and can dispute any of them.
I don’t have an access code. Can I still see my file?
Yes. Request your file or open a dispute on our consumer page. We confirm your identity by email first, and nothing about you is shared until that is done.
Does disputing change the decision about my job or apartment?
We do not make hiring, housing or other decisions. A dispute asks us to reinvestigate the information we furnished; if it is corrected or removed, every company we furnished it to is told. Questions about the decision itself go to the company that told you about it.
How long does a dispute take?
We complete a dispute within 30 days of receiving it, and you can follow its status in the portal. If information cannot be verified in that time, it is removed.
Is the portal secure?
A view opens only when the access code, last name and date of birth all match. Repeated wrong attempts lock the code for an hour, sessions end after 30 minutes, and the page is never indexed by search engines.
How do I know the report I was given is genuine?
The report PDF has a report ID and a QR code. Open the verify page, choose the PDF, and your browser checks it against our signed receipt. The file is never uploaded, and the verify page shows nothing about you.
As a screening company, where do I put the access code?
In the consumer’s copy of the report or your pre-adverse notice, beside the portal URL. Each order has its own code, and it opens only that order.
Give your consumers a portal on every order
Tell us about your screening program. Every FCRA order you place carries its own consumer portal code — there is nothing extra to build.
Request FCRA Partner Access How the program works
FCRA pricing is quoted per partner — contact us for pricing. Standard self-serve access is separate and is not a consumer report.